While messing around with Sally Mae today at work, I happened to remember an incident at the service desk, I had previously completely forgotten about. The first summer I worked at Ziggler, I was alone at the desk one day and it was the first time that I had been slammed. I was overwhelmed with customers, the piles stacking up behind the service desk when a woman came into the line with two of the Garden Center carts. Each cart was full of bushes and trees that were taller than my 5’2” self.
I remember just looking at her and instantly hating my life. I hated this woman and whatever reason brought her to the desk at that precise moment in time. She had her receipt, thankfully, and all of the bushes and trees all had the tags still attached, also a blessing. The reason she was returning these bushes and trees was absolutely beyond ridiculous.
“My neighbor said he would kill them. He said they were an eye sore and that I had better get rid of them or he would kill them.” She told me with panic in her voice. It was as if these trees and bushes were actually people this man was going to kill in front of her like a sacrifice.
I just looked at her in complete shock; she was my first crazy customer. I had no idea how to make my face neutral and not show how completely insane she sounded. “What do you mean, he is going to kill them?” was all I could muster.
“He’s going to poison them!” She shouted. She looked at me with such fear, like I should understand her plight and dial the police for her. “I just can’t let him do that. I have to get my money back, or else he’ll kill them!”
I just raised my eyebrows in a “what else can I do” kind of way and did the return. I remember her saying goodbye to the plants, and customers looking at me like I was crazy for the rest of the day because the whole customer service area was covered in plants.
That’s the day I realized how much I would hate working at Ziggler.